Policies
▼ What is your Privacy Policy?
You can view our Privacy Policy here: https://plenergy.co.uk/policies/privacy-policy
Shipping
▼ Where do you ship from?
Poland and Germany
▼ How long will it take to get my order?
It all depends on your location. On average from 2 to 5 days.
Orders
▼ I just placed an order today and need to make a change on my order, can I?
If you have not received an email from us stating that it shipped out, we can still make changes. But once it leaves our facility and is in the hands of the shipping carrier, there is nothing we can do at that point. To edit your order write us to email support@plenergy.co.uk
Returns
▼ Do you offer free returns?
Unfortunately, No we do not. However, if your item you just received has issues, arrived damaged or isn't working (malfunctioning), of course you won't have to pay to return it. We will provide you with return shipping at no cost to you. But if you would like to return the item that is in 100% working good condition, we will still gladly take the return back. However, the return shipping costs/services will not be provided by us.
Products
▼ How do I get assembly assistance?
All our products come with a User Manual. If further assistance is needed, you can always write us via email support@plenergy.co.uk
▼ Where can I find User Manuals for products?
All our products have available PDF User Manuals on the page https://plenergy.co.uk/pages/guides-manuals
Contact Info
▼ How can I contact you if my questions are not listed here?
You can contact us via methods below:
info@plenergy.co.uk
support@plenergy.co.uk
Phone number: +48-570-402-805